Reviews

Extremely pleased with this facility. The customer is who is important there.

Speedy oil change, very courteous staff and high quality service.

This shop was recommended to me by two prior patrons - who had both had positive experiences. I had my daughter's car towed in on a Friday and the shop quickly diagnosed the issue: blown water pump, snapped belt and an oil change badly needed. I mentioned that a code had appeared for the EGR valve but I was told that code was not present in their diagnostics. I asked for a full inspection of the vehicle to find any other issues and I was assured that was completed. Moments after my daughter picked up her vehicle - the engine light was back on. She immediately drove back to the shop who THEN diagnosed an EGR issue. I mentioned the EGR valve itself was replaced back in July and I was told that, after testing - the EGR valve itself was running properly, that the MAP sensor had gone off. The sensor was replaced, car kept overnite and picked up the next day. A few hours after the second pickup - the engine light came on again. This time - the same code, EGR. Taking the vehicle here for a 3rd time, the shop told me the EGR valve was going to be swapped out under the ORiley warranty (where she'd gotten the part) and we were charged no labor for this service. I had asked again, this time in writing, for the shop to please run a full diagnostic on the vehicle. To also check the tube running from the EGR system to the engine to ensure it was free from debris as - though now the ERG valve and MAP sensor were both changed - the same code was being thrown. I was assured the technician would perform this test. The vehicle was held overnite, the owner of the shop came in to oversee repairs and city-drive the vehicle to look for the code reappearing. Again, we picked up the vehicle - this time, at no charge. A few hours later - the light reappeared. I was in contact with the shop and let them know we would be visiting another shop to have the issue addressed as we could not continue wasting time or money. The new shop provided a full diagnostic on the vehicle and reported the tube from the engine to the EGR valve was blocked - causing the main issue. Additionally, the new shop ran a complete diagnostic on the vehicle and found other issues to be addressed: Oil pressure switch, oil pan, and possibly the rear main seal all leaking fluid. Sadly - the the engine air filter also needs replacing- which should have been changed when Finishline changed the oil originally. I know many have had very positive experiences with this shop but I sadly did not. The biggest frustration was in spot-fixing issues and not wholly diagnosing the problem - though I was assured multiple times was done. I felt the issues were ignored and dismissed by this shop and we had to visit another establishment for resolution. I do not recommend this shop for repairs.

Amanda, was great, information was explained well and and given in a manner that helped me decide how to address the issues with my car. I will refer others to you.

I brought my 2012 Burgundy Town and Country in because it was overheating back in April. They replaced the radiator, but the issue wasn't the radiator. It was the cooling fan not getting power. Also, they stole my radiator isolation brackets in the sense that they were on my van before they went into the shop, but left the shop without them. This could've caused serious damage to my engine, but it could've caused a wreck when I'm driving my kids around.

Howard at Finish Line was extremely helpful and knowledgeable about my vehicle’s issue

Finish Line did an excellent job finding the root of the problem with my car and had it fixed in a quick time span.

The front desk personnel were exceptional. The prices were fair. The work was completed quickly and efficiently. They answered all my questions. I highly recommend them.